Shipping Charges:
Orders less than €75.00 cost €5.00 per 25kg for delivery. Above €75.00 qualify for free delivery besides Sugar Products.
Sugar Products cost €5.95 per 25kg for delivery
Returns:
We try to ensure that your order reaches you in perfect condition, however due to the nature of the goods we supply we do accept that from time to time there may be some damages. If you would like to return you order in the event it is damaged, please call our sales team on (01) 8263960 and we will collect or replace at our cost. If there are individual items broken we will offer you a refund proportionate to the value of your order or send extra items on your next order to replace the broken items. Our sales team will be able to discuss this with you..
If you change your mind about your order, i.e wrong size or shape we will gladly refund the full amount of your order excluding delivery cost. All we ask is you pay for the cost of returning the goods. Once we receive the goods back in our warehouse we will refund your Credit/Debit card within two days. If an item is out of stock we will notify you and dispatch as soon as it arrives back into stock. All items are subject to availability. Any shortfall or damaged goods must be reported to the company within two days of receipt.
Delivery of Orders:
On receipt of orders we will dispatch goods within 48hrs. We do not operate our own delivery vehicles. All orders are sent out by independent couriers during normal office hours. We cannot offer a timed delivery option and goods are delivered according to the route and schedule of an independent courier over which we have no control. You must inform us at time of ordering if there is any restrictions when delivering. Goods are normally delivered on a tail lift truck. The customer is responsible for providing the correct delivery address and contact details. We cannot accept responsibility for missed delivery if details given are incorrect.
